Privacy Policy

Last Updated

May 18, 2026. If you have questions about this policy, contact us at support@hauliin.com.

1. Who We Are

This Privacy Policy applies to Hauliin. References to “Hauliin”, “we”, “us”, or “our” mean the Hauliin platform, website, applications, products, and services that link to this policy.

This policy describes the personal data we collect, how we use it, when we may share it, how long we keep it, how we protect it, and the rights available to you when you use our logistics, clearing, haulage, freight, document management, payment, support, marketing, and related services.

We handle personal data in line with the Nigeria Data Protection Act, 2023, applicable regulations, and other privacy and data protection laws that apply to our operations. If you do not agree with this policy, please do not use our website, apps, or services.

2. Information We Collect

The information we collect depends on how you interact with Hauliin. You may give us information directly, other users or business partners may provide it as part of a transaction, and some information is collected automatically when you use our digital channels.

All personal data you provide should be accurate, complete, and current. Please update us when your information changes so our records remain reliable.

• Identity and contact information, including names, phone numbers, email addresses, addresses, job titles, company names, company registration details, and workspace or organization information.
• Account and authentication information, including profile details, login credentials, user roles, permissions, and account activity.
• Shipment, clearing, delivery, and haulage information, including quote details, shipment references, cargo descriptions, container numbers, shipping line details, delivery addresses, transport requests, process statuses, documents, support notes, and service preferences.
• Payment and billing information, including invoice details, payment requests, transaction references, bank details where required, receipts, tax or regulatory information, and records needed to complete or reconcile payments.
• Documents and uploaded files, including customs documents, delivery orders, waybills, container cards, invoices, permits, inspection records, and other files submitted through the platform.
• Messages, support requests, feedback, marketing preferences, event registration details, and communications with our team or other authorized users.
• Career information, such as CVs, employment history, education, portfolio links, interview notes, and other recruitment-related information where you apply for a role.
• Usage and log data, including pages viewed, links clicked, features used, search activity, access times, timestamps, error reports, diagnostics, performance data, and browser settings.
• Device and network data, including IP address, device type, browser type, operating system, hardware model, internet service provider, mobile carrier, and system configuration information.
• Approximate location information inferred from IP address, browser settings, device settings, or transaction data where needed to provide, secure, or improve the service.
• Cookies and similar technology data used to operate the website, remember preferences, measure performance, improve experience, and support analytics.
• Sensitive personal data only where necessary, lawful, proportionate, and relevant to a specific service, request, legal obligation, or voluntary submission.

3. How We Collect Information

We collect information directly from you when you create an account, complete a form, request a quote, create or manage a shipment, upload documents, request delivery, submit a bid, make or receive payments, contact support, subscribe to updates, apply for a role, or otherwise communicate with us.

We may also receive information from customers, CFAs, transporters, drivers, clearing agents, shipping lines, terminals, financial service providers, regulators, professional advisers, and other partners involved in providing or supporting a requested service.

When you use our website or applications, we may collect information automatically through logs, cookies, analytics tools, device identifiers, security tools, and similar technologies.

If Hauliin uses Google APIs in connection with any service, information received from Google APIs will be handled in line with the Google API Services User Data Policy, including the Limited Use requirements.

4. Lawful Bases For Processing

We process personal data only where we have a lawful basis under applicable Nigerian data protection law. The basis depends on the purpose and context of the processing.

• Consent, where you have clearly agreed to a specific use.
• Contract, where processing is needed to provide a requested service or take steps before entering into a contract.
• Legal obligation, where we must process information to comply with law, regulation, court order, tax, audit, customs, or lawful government requirements.
• Legitimate interest, where processing supports lawful business interests and does not override your rights and freedoms.
• Vital interest, where processing is needed to protect a person's life, health, or safety.
• Public interest or official authority, where applicable law allows or requires this basis.

5. How We Use Information

We use personal data for business, operational, safety, compliance, and service purposes connected to Hauliin. We do not sell personal data.

• To create, verify, administer, and secure accounts, organizations, roles, permissions, and workspaces.
• To respond to inquiries, quote requests, onboarding requests, service requests, and support messages.
• To provide, manage, track, and improve logistics and supply chain services, including freight, customs clearing, haulage, last-mile delivery, document workflows, bidding, job allocation, status updates, and transaction monitoring.
• To process invoices, payment requests, receipts, refunds, reconciliations, payout instructions, and related financial records.
• To send administrative messages, notifications, service updates, security alerts, policy updates, and other information needed to operate the platform.
• To communicate with customers, CFAs, transporters, drivers, agents, suppliers, and partners involved in a transaction.
• To improve the website, apps, user experience, product features, analytics, reliability, security, and business operations.
• To detect, prevent, investigate, and respond to fraud, misuse, abuse, security incidents, disputes, unlawful activity, or violations of our terms.
• To comply with legal, regulatory, tax, customs, accounting, audit, record-keeping, and reporting obligations.
• To manage recruitment and evaluate job applications.
• To send marketing communications where permitted by law, where you have opted in, or where you may opt out as required.

6. Cookies And Similar Technologies

We may use cookies and similar technologies to operate our website, remember preferences, keep sessions secure, understand how visitors use the site, measure performance, and improve our services.

You can usually manage cookies through your browser settings. If you block or delete cookies, some parts of the website or platform may not work as intended.

7. When We Share Information

We may share personal data where necessary to deliver requested services, operate the platform, comply with law, protect rights and safety, or support our business operations. Where we use service providers, we expect them to process personal data only for authorized purposes and to apply appropriate safeguards.

• Technology, hosting, storage, analytics, security, communications, customer support, and website service providers.
• Payment processors, banks, financial service providers, and reconciliation or fraud-prevention partners.
• Customers, CFAs, transporters, drivers, clearing agents, customs brokers, freight partners, shipping lines, terminals, fulfilment partners, and other parties needed to complete requested logistics services.
• Professional advisers, auditors, insurers, consultants, accountants, and legal representatives.
• Regulators, courts, law enforcement agencies, government authorities, customs authorities, tax authorities, or other parties where required or permitted by law.
• Business counterparties in connection with a merger, restructuring, financing, sale, transfer, acquisition, or similar transaction.
• Other parties where you have consented, directed us, or authorized the disclosure.

8. International Transfers

Because logistics and supply chain services may involve cross-border activity, your personal data may be transferred to, stored in, or accessed from countries outside Nigeria.

Where we transfer personal data outside Nigeria, we will take steps required by applicable law to protect the information, including appropriate contractual, technical, organizational, and other lawful safeguards.

9. How Long We Keep Information

We keep personal data only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted by law.

Retention periods may vary based on the nature of the information, the reason it was collected, service history, legal or regulatory obligations, dispute resolution needs, audit requirements, tax and accounting rules, customs documentation requirements, and business record obligations.

When personal data is no longer needed, we will delete it, anonymize it, aggregate it, or securely restrict access to it where appropriate.

10. How We Protect Information

We use reasonable technical, organizational, and administrative safeguards designed to protect personal data against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These measures may include access controls, secure systems, monitoring, backups, staff awareness, internal policies, audit processes, encryption where appropriate, and service-provider controls that match the nature and risk of the information.

No internet transmission or electronic storage system can be guaranteed to be completely secure. We work to protect personal data using measures appropriate to the risks involved, but we cannot promise absolute security.

11. Your Rights Under Nigerian Data Protection Law

Subject to the Nigeria Data Protection Act, 2023 and other applicable laws, you may have rights over your personal data. We may need to verify your identity before responding to a request. Some rights may be limited where an exemption applies, where we must comply with law, or where we need to protect another person's rights.

• Request access to personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Request deletion of personal data where applicable law permits.
• Withdraw consent where processing is based on consent.
• Object to or restrict certain processing activities.
• Request transfer of personal data where data portability applies.
• Lodge a complaint with the Nigeria Data Protection Commission if you believe your data protection rights have been violated.

12. Children's Privacy

Our website, applications, and services are not directed at children, and we do not knowingly collect personal data from children without appropriate consent where required by law.

If you believe a child has provided personal data to us without the required consent, please contact us so we can review the matter and take appropriate action.

13. Third-Party Links And Services

Our website or platform may contain links to third-party websites, platforms, services, or integrations that we do not control.

This Privacy Policy does not apply to those third-party services. We are not responsible for their privacy practices, content, or security. Please review their privacy policies before providing personal data to them.

14. Updates To This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal obligations, or regulatory requirements.

When we update this policy, we will revise the “Last Updated” date. The updated version becomes effective when it is posted on this page, unless we state otherwise.

15. Contact Us And Data Requests

If you have questions about this Privacy Policy, want to exercise your data protection rights, or want to make a privacy-related request, contact us at support@hauliin.com.

Please include enough information for us to understand and respond to your request. We will consider and respond to requests in accordance with applicable Nigerian data protection law.

Data Requests

If you need to review, update, or delete your data, send your request to our team. We will review it and respond in line with applicable data protection laws.